Shipping & Returns

Last updated: April 4, 2021

Thank you for shopping at Arctiko.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Arctiko

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Arctiko, accessible from

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order anytime before your order ships without giving any reason for doing so.

Once your order has shipped, it may not be canceled.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email:

By phone number: +1 (615) 988-7000

Conditions for Returns

All sales are final and no returns are accepted.

In the event of a defective product, We will work with you to provide such solutions that are outlined in Our Terms and Conditions for orders. A copy of the Terms and Conditions will be supplied to You with every order confirmation prior to Your order shipping.


We offer a 2-year full warranty for all parts and labor, and a 5-year limited warranty on the compressor.

To make a warranty claim, you must provide the model and serial number when contacting Arctiko support.

Warranty claims should be sent to

For full warranty information please refer to the Terms and Conditions that are provided at the time of purchase.

Contact Us

If you have any questions about our Returns and Refunds Policy, or our Warranty please contact us:

By email:

By phone number: +1 (615) 988-7000